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Frequently Asked Questions


Parcel22 is a subscription-based service that gives you unlimited access to the latest trends and fashion! For a flat monthly rate, we will send a Parcel straight to your door with clothes and accessories that you ultimately approve. Strut your pieces for as long and as many times as you want. When you’re ready for your next Parcel, simply pack the items in the original package, stick the prepaid shipping label on top, and drop it off at your local USPS store or schedule a pickup here (https://tools.usps.com/go/ScheduleAPickupAction!input.action). If you don’t want to part ways with any of the pieces, you may purchase and keep it for the discounted member price (and save up to 80% of retail value). Receive as many Parcels as you can wear per month. Rent. Return. Repeat! You know what else is great? We’ll handle the dry cleaning.

Each Parcel is valued on average between $150-$350. Based on the plan you select, you will receive either 3, 4, or 5 garments along with accessories all recommended by our stylists but approved by you!

You can receive as many Parcels as you can wear! We set no limit on the number of Parcels you can receive. As soon as you’re done with the items, return what you don’t want to keep using the pre-paid shipping label. We will send out your next one days later. The quicker you approve your next Parcel, the quicker we can send it out!

Of course! If there are any items you can’t bear to live without, simply mark the items you’re keeping on the packing slip and include the slip in the return. We will automatically charge the discounted member price for the item(s) once we receive your returned Parcel.

The two prices under each product represent the product’s retail value followed by Parcel22’s discounted member price. Your monthly subscription covers all rentals, but if you choose to keep anything from your Parcel, you will be charged the discounted member rate.

We know you can’t get enough! As long as you maintain an active membership, feel free to hold onto your Parcel for as long as you want. But keep in mind, you can’t get your next Parcel until the previous one is returned. If you want to keep everything in your Parcel and need your next Parcel, go to your Account page on the Parcel22 website and request a new Parcel. You will be automatically charged the discounted member price for everything in your Parcel.

When you sign up, we ask you to fill out a style quiz which helps our stylist get to know your size and clothing preferences. The stylist will also review all the items you added to your closet and will recommend a Parcel based on your taste. The more items you add to your closet, the better they will get to know your style. Don’t worry, if you don’t love what is in your pre-approved Parcel, you have 2 days to swap out any items and approve it before it automatically gets shipped!

Once you have approved your Parcel, we will send it out within 24-48 hours. After you receive your Parcel and styled all the pieces to your heart’s content, return the items using the prepaid shipping label. Once the items are on its way back, you will receive a notification that your next Parcel is ready to be approved. You have 2 days to swap out any items and approve it before it automatically gets shipped!

Free USPS Priority Mail® shipping is included both ways with your membership. To return, simply put your items back in the original package, stick the prepaid shipping label on top, and drop off at your local USPS branch or schedule a USPS pickup here (https://tools.usps.com/go/ScheduleAPickupAction!input.action).

We currently ship to the continental United States, Alaska, Hawaii, and Puerto Rico.

All Parcels must be returned in full. If there are any pieces you wish to keep, do not return them. As a member, you will save up to 80% on the items you keep with our discounted member rate. We will automatically charge your account for the purchased pieces.

Nope, we’ve got you covered! We professionally dry clean all of our items as soon as they are returned to us. Just wear, return, and smile.

Don’t stress, we know accidents happen and that’s why you have the option to purchase renter’s insurance for an additional $5.00 per month. The insurance will take care of minor stains and tears. Just return the item as usual and mark the damaged option on your packing slip. Unfortunately, we will ask you to keep and pay the discounted member price for any items damaged beyond repair. Excessive damages in frequency or severity, or consistent lack of identifying damages on the packing slip when returning may lead to account suspension at any time. Please e-mail support@Parcel22.com with any other questions regarding damages.

We hate to be the bearer of bad news, but you will be charged our member rate for any items missing from your returned Parcel.

Just e-mail support@Parcel22.com and we will e-mail you a return label for you to print and attach to the original Parcel package. If the Parcel package is too damaged, please use a Priority Mail® Flat Rate Envelope available at your local USPS store.

You will be billed immediately for your membership upon signing up and then on a recurrent monthly (30 days) basis moving forward. Your next billing date can be viewed from your Account page when logged into the Parcel22 website (www.parcel22.com).

We love making your outfit dreams come true, but we understand if you need to take a break. Members can choose to pause or cancel their subscription at any time by going to your Account page > select the “Change Plans” button > proceed to the “Cancel” link.

Please follow these steps to ensure a successful cancellation before the next billing cycle:

  1. Return all items you don’t wish to keep using the prepaid shipping label provided in your last Parcel at least 4 business days before your next billing date (visible under My Account).
  2. As soon as we receive your last Parcel, we will cancel your future scheduled payments. Parcel22 is here to make you happy! If you have any trouble cancelling or have any questions, please feel free to e-mail us at support@Parcel22.com.

If you prefer an alternative plan of lesser value than your current one, please send an email to support@Parcel22.com requesting the new desired plan at least 5 days before your next billing date.

Please follow these steps to ensure a successful plan change before the next billing cycle:

  1. Return all items you don’t wish to keep using the prepaid shipping label provided in your last Parcel at least 4 business days before your next billing date (visible under My Account).
  2. E-mail support@Parcel22.com at least 3 business days before your next billing date informing us that you need to change your membership plan.
  3. As soon as we receive both your e-mail and last Parcel, we will change your plan and ensure all future scheduled payments matches that of your new plan.

Do you still have more questions about Parcel22? Feel free to email us at support@Parcel22.com with any questions or concerns. Our staff loves hearing from you so please don’t hesitate to contact us!