FAQs


1. What is Parcel22?

Parcel22 is a subscription-based service that gives you unlimited access to the rotating closet of your dreams! For only $49.99 a month, we will send a Parcel straight to your door with 3 garments and 2 accessories of your choosing. Rock your pieces for as long as you want, and return them when you are lusting over something new. Additionally, you always have the option of purchasing any items you simply can’t let go of. Receive as many Parcels as you can wear per month for one flat rate! You know what else is great? We’ll handle the dry cleaning.

2. What will I receive in my Parcel?

Each Parcel is valued at an average of $150-$175. You will receive 3 garments and 2 accessories chosen by your stylist and approved by you!

3. What is the maximum amount of Parcels I can get in a month?

You can receive as many as you can wear! We set no limit on the number of Parcels you can receive. As soon as you’re done with the items, return what you don’t want to keep in the pre-paid envelope. We will send out your next one days later. The quicker you approve your Parcel, the quicker we can send it out!

4. Can I keep the items I love in my Parcel?

Of course! If there are any items you can’t bear to live without, simply mark that you’re keeping it on the packing slip when returning your other pieces. We will automatically charge you our discounted member price for the item once we receive your returned Parcel.

5. What are the prices under each product, and do I have to pay them?

The two prices under each product represent that product’s retail value, followed by Parcel22’s discounted member price. Your monthly subscription covers all rentals, but if you choose to keep anything from your Parcel, you will be charged the discounted member rate.

6. How long can I keep my Parcel?

We know you can’t get enough! As long as you maintain an active membership, feel free to hold onto your Parcel for as long as you want.

7. How can I make sure I’ll like my Parcel?

When you become a member, we ask you to fill out a style profile to help your personal stylist get to know your size and clothing preferences. Your stylist will also review all the items you added to your closet to put together a Parcel you will love. The more items you add to your closet, the better they will get to know your style. Don’t worry, if you don’t love what is in your Parcel, you have 2 days to approve it or swap out any items!

8. When will my Parcel be sent out?

Once you have approved your Parcel, we will send it out within 24 hours. After you receive your Parcel and styled all the pieces to your heart’s content, return the items in the prepaid envelope. Your stylist will put together your next Parcel as soon as we receive the returned one.

9. Do I need to pay for shipping?

Free USPS Priority Mail® shipping is included both ways with your membership. Just slip your items back in the prepaid envelope when you’re done!

10. Where do you ship to?

We currently ship to the continental United States, Alaska, Hawaii, and Puerto Rico.

11. Can I return pieces individually?

All Parcels must be returned in full. If there are any pieces you love too much to return, do not send them back in the prepaid envelope. As a member, you will save up to 50% on the item with our discounted member rate. We will automatically charge your account for the purchased pieces.

12. Do I need to wash my clothes before returning them?

We got you covered! We professionally dry clean all of our items as soon as they are returned to us. Just wear, return, and smile.

13. What happens if I accidentally tear or stain my items?

Don’t stress, we know accidents happen. We take care of minor stains and tears. Just return the item as usual and mark the damaged option on your packing slip. Unfortunately, we will ask you to keep and pay the discounted member price for any items damaged beyond repair. Excessive damages in frequency or severity, or consistent lack of identifying on the packing slip when returning, may lead to account suspension at any time. Please e-mail customerservice@Parcel22.com with any other questions regarding damages.

14. What happens if any of my pieces get lost or stolen?

We hate to be the bearer of bad news, but you will be charged our member rate for any items missing from your returned Parcel.

15. What happens if I lose my return shipping packaging?

Just e-mail Customerservice@Parcel22.com and we will e-mail you a return label for you to print and attach to a Priority Mail® Flat Rate Envelope available at your local USPS store.

16. When will I be billed for my subscription?

You will be billed immediately for your membership upon signing up and then on a recurrent monthly (30 days) basis onward. Your next billing date can be viewed from your My Account page.

17. What is your cancellation policy?

We love making your outfit dreams come true, but we understand if you need to take a break. Members can choose to pause or cancel their subscription at any time by emailing customerservice@Parcel22.com. Please follow these steps to ensure successful cancellation before the next billing cycle:

1. Return all items you don’t wish to keep in the prepaid envelope provided in your last Parcel at least 3 business day before your next billing date (visible under My Account).
2. E-mail Customerservice@Parcel22.com at least 3 business days before your next billing date informing us that you either need to pause or cancel your membership.
3. As soon as we receive both your e-mail and last Parcel, we will pause or cancel your future scheduled payments.

Parcel22 is here to make you happy! If you have any trouble cancelling or have any questions, please feel free to e-mail us at customerservice@Parcel22.com.

Do you still have more questions about Parcel22?

Feel free to email us at customerservice@Parcel22.com with any questions or concerns. Our staff loves hearing from you, so please don’t hesitate to contact us!